Clinical Out-of-Hours Support Program

Country

Access Number

Country‐Specific Access Notes

Prompt Language(s)

Argentina*

08004447511

• Mobile access allowed for this number, but airtime is charged.
• Number is accessible from all carriers networks.
• A minimum is charged for calls from hotels.
• Payphone: access available for this number. No coins nor card required from payphones.
• Post‐paid telephony services are allowed, but not pre‐paid services.

Spanish

Australia*

 1800659318

• Full country coverage.
• Airtime is applied for mobile calls.
• Some public phones take coin or card/credit card. Coin phones may require coins if privately operated (blue phones only). Amount required is : Australian 0,40 cents. Blue phones : owner sets tariff.

English UK 

Austria*

0800293631

•  Full country coverage.
• Coins are required from all Coin Phones (1 EURO), but will be returned.
• Available from all mobile networks at premium rate, but free of charge for caller

German

Belarus

882000110562

• Number is not available from mobile and payphone networks

Russian

Belgium*

080074188

• Access from mobile networks is available at premium rate.
• Available from Payphone at Premium rate. A debit card is required from card phones to activate the phone

French, Dutch

Botswana

002698003001571

• ITFS is not available from mobile and payphone networks
• Prepaid calling card application is not allowed

 English UK 

Brazil*

 08000370725

• Mobile: Access from mobile networks is available at premium rate.
• There are 41 mobile operators in Brazil. The mobile numbers all start with first digit 9 after the city/area code. Even with the premium access, some mobile operators block the access. However, the customer is free to authorize the mobile operator to unblock it. Other mobile operators block the access for 3/6 months and, depending on the customer profile (bill payment on the right date, fidelity, etc), unblock it after that period. So, number accessibility depends on each mobile operator's procedures. No Airtime is charged for mobile access.
• Payphones: Access from public payphones not consistently available as it is only provided by the Brazilian regional telephone companies. This number might not be available from some payphones.

Spanish,
Portuguese

Brunei

8014245

• No access from mobile networks
• Some public phone may require coin. Amount required is: 0,50 cents BND.

English UK

Bulgaria*

008001201178

• For fixed network: number only accessible if IDDD feature is activated.
• TollFree numbers only accessible from Bulgaria Telecom fixed network.
• No access from payphone and mobile networks.

English UK

Canada

8772233576

English US

Chile*

12300201246

• No access payphone networks.
• Number is not accessible from Telefonica network.
• 123 XXXX XXXX is accessible from the Entel network only.
• Mobile access is accessible on both formats (1 888 & 123 format) as long as the "contracting party"(owner of the phone line) has activated their Long Distance services with his/her mobile phone (i.e. the end user must activate their long distance services on their mobile phone).

Spanish

China‐North

108007141917

• Toll-free services not available from other domestic carriers other than China
  Netcom.
• Number available from payphone but not from mobile carriers.
• Northern region includes provinces of Shandong, Henan, Liaoning, Heilongjiang,
  Jilin, Hebei, and Shanxi. The major cities are Beijing and Tianjin.

 Mandarin

China‐South

108001401948

• Toll-free not accessible from payphone. Toll-free services only available from China Telecom domestic network (no other domestic network).
• Number accessible from China Telecom mobile networks. The China Telecom mobile ranges for which this number is accessible from are: 86133, 86153, 86189, 86181, 86180, 86177, 861700.
• Please note that the major cities of Southern region are Shanghai, Guangdong (including Guangzhou, Shenzhen) and Zhejiang (including Hangzhou). Other Southern regions included are Anhui, Chongqing, Fujian (including Fuzhou, Xiamen), Gansu, Guangxi, Guizhou, Hainan, Hubei (including Wuhan), Hunan, Jiangsu (including Nanjing, Suzhou), Jiangxi, Ningxia, Qinghai, Shaanxi (including Xi’an), Sichuan (including Chengdu), Tibet, Xinjiang, Yunnan.

Mandarin

Colombia*

018005183890

• Customers can dial from any phone with access to the National Automatic Network, including any residential, commercial or payphones.
• Coins or cards are not required to activate payphones.

Spanish

Costa Rica

08000150696

• Toll-free accessible from fixed networks only.
• Toll-free not accessible from Mobile networks.
• Toll-free not accessible from Payphone network.

Spanish

Croatia

08009300

• Coin or card are not required for payphone.
• Calls are free of charges for callers from all mobile networks for this number.

English US

Cyprus*

80094069

• A charge may be applicable for calls from Hotels, but this is not controlled by Authority.
• Public payphones do not require coin or card.
• Number is accessible from all mobile network. However, airtime is charged.

English US

Czech Republic*

 800222503 

• Number accessible from payphone. Coin or card are not required for payphone. Public coin and card phone to be recognized by a Cesky Telecom logo.
• Calls to this number are free of charges for callers from all mobile networks.

English US

Denmark*

80252368

• Number  accessible from payphone and mobile networks is available at premium rate. 
• Full country coverage in Denmark.

English US

Dominican Republic*

18002039554

• A charge is applicable for calls from hotels : from US$ 5 to US$ 10 per call.
• No access from Tricom network

Spanish

Ecuador

1800000237

• Payphone: only accessible from Card phones but credit and/or a debit card is NOT required to activate the phone
• Number accessible from Pacifictel network
• The following area not covered: Cuenca(Etapa)

Spanish

Egypt

08000009066

• Toll-free numbers are accessible from Egypt Telecom's fixed network only
• Toll-free does not work from Vodafone + Mobinil + Etisalat Mobile Networks.

English US

Estonia*

8000100504

• Access from mobile networks is available at premium rate.

English US

Finland*

0800917224

• A surcharge may be applicable from hotel depending on hotel management.
• Number available from all mobile networks.  
• Number is available from payphones

English US

France*

0800917259

• Airtime is charged for mobile calls

French

Germany*

08001844206

• Number is accessible from payphones, and mobile networks is available at premium rate. 
• Please note that access from this number is not guaranteed from internal roamers.
• No coins nor cards are required from Deutsche Telecom (T‐Systems) payphones.
  Payphones operated by other companies may require coins or cards.

German

Greece*

0080016122077511

• Toll-free numbers are only accessible from OTE Globe network.

English US

Honduras

80027919376

• Accessible from: Hondutel
• Fixed and from Mobile Carriers from Tigo, Claro and Digicel

Spanish

Hong Kong*

 800964530

• Calls are free from Local Carrier (Reach) payphones. Private payphones may incur charges or access may be barred. In general, private payphones accept HK$1 coins which may not be returned after the freephone call.
• Number available to all Mobile networks, but airtime is charged.

English US

Hungary*

0680109821

• Number accessible from mobile networks is available at premium rate. 
• A minimum of 20 HUF is required to make a call from a payphone and will be returned. Card will also be returned not debited.

English US

India

0008001008641

• Not available from payphone.
• Note: Please note that customers calling this number are not charged for
  international calls. However, some operators may charge one local call from the local provider.
• Note: End user must activate "International dialling" to use this number
• Access available from the following networks:  Loop Mobile ( formerly BPL ), BSNL fixed (all regions but Bhopal), Vodafone (formerly Hutch), IDEA/SPICE (all regions but Punjab Spice), MTS India/Shyam (fixed), MTNL ‐ fixed & mobile, Reliance (all regions but Ahmedabad, Bhopal, Bhuneswer, Jaipur, Lucknow, Meerut), TTML & TTSL (fixed & postpaid), Tata DoCoMo, HFCL Infotel/Ping Mobile, S‐Tel Mobile, Uninor, Videocon Mobile(formerly Datacom).
• Access not available from the following networks: BSNL ‐ mobile,  TTSL (Prepaid), Etisalat DB Telecom.

English US

Indonesia

0078030207751

• A charge is applicable for calls from hotels : Rupiah 10,000
• The International Direct Dialing (IDD) facility needs to be activated with the local carrier to access this number from fixed lines.
• Mobile call is accessible from phone with International Direct Dialing (IDD) service activated.
• Mobile access is available from Matrix Cellular network (prefix 0855, 0858, 0815 and 0816) only.  Matrix cellular only accessible through Indosat network.
• This number is accessible from the PT Telkom network including Telkomsel, XL mobile

English US

Ireland*

1800904161

• A charge of 50 pence may be applicable from the hotels.
• Accessible from Eircom, O2 and ITG payphones without charges.
• Number accessible through Vodafone,O2 Digiphone, Meteor & H3G mobile networks.

English UK

Israel*

1809457253

• Airtime is charged for mobile calls.
• No access from Paltel mobile network.

English US

Italy*

800784604

• Beside Telecom Italia, not all other domestic carriers give access to toll-free
  numbers
• Accessible from following mobile networks: Tim, Vodafone, Wind.
• Access from mobile and payphone networks is available at premium rate.
• Access is available only through Telecom Italia public payphones.

English US

Japan KDDI (UIFN)*

80050508081  

May be required to preface with  010 or 001+ 010 if subscriber is not registered for
carrier selection
service

• Mobile networks access: NTT Docomo, Au, J‐Phone, Tu‐ka.
• End user (customer) must register with KDDI for Int'l calls beforehand.
• No access from IP Phones except from KDDI IP Phones.
• When dialing from a mobile phone or domestic & international payphone, UIFN dialing will be 001 + 010 + 800 ‐ xxxx xxxx.
• Some payphone originating calls to toll‐free numbers in Japan are blocked
• ITFS and UIFN available from specific payphones: Green and Grey Int'l & Domestic payphones and silver IC Card Payphones. Payphones might require 10 to 100 yen coin or calling card to activate the call, but coin will be returned and card won't be debited.

Japanese

Japan C&W ‐ IDC (UIFN)*

80025278000

May be required to preface number with 010 or 0061 + 010 if subscriber is not registered for carrier selection service 

• UIFN is not accessible from payphones.

Japanese

Japan Softbank (UIFN)*

80025268000

May be required to preface number with 010 or 0061 + 010 if subscriber is not registered for carrier selection service

• UIFN available from specific payphones: Green and Grey Int'l & Domestic payphones and silver IC Card Payphones. Payphones might require 10 to 100 yen coin or calling card to activate the call, but coin will be returned and card won't be debited.

Japanese

Japan NTT (UIFN)*

80033803380

May be required to
preface number with
010 or 0033 + 010 if subscriber is not registered for carrier selection service or is calling from mobile phone

• UIFN is not accessible from payphone.
• When dialing from a mobile phone UIFN format will be  0033 + 010 + 800 ‐ xxxxxxxx.
• End users of NTT East & NTT West & local carriers in Japan(with the exception of Hikari Denwa) do not require to register to make an international call for ITFS services.

Japanese

Jordan

080022841

• Our provider in Jordan reserves the right to decide if they assign numbers or not.  Each request will be analyzed separately on a case by case basis.
• Toll-free numbers are accessible from Jordan Telecom's fixed network only, toll-free does not work from mobile networks.

English US

Kazakhstan

88003337614

• ITFS is not available from payphone and mobile networks.

English US

Latvia*

80004855

• Number is available from payphone; no coin or card requested to activate the
  payphones.  
• Number available from mobile networks.

English US

Lithuania*

880031823

• Coin or card are not required for payphones.

English US

Luxembourg*

80028641

• A charge may be applicable for calls from hotels. The amount depends on the hotel.
• Full country coverage provided by PTT Lux, Tele2, Global one, Codenet.
• Coins requested from public phone, but will be returned.

English US

Malaysia*

1800817220

• A charge may be applicable for calls from hotels. The amount depends on the hotel.
• Service available from Telekom Malaysia payphones
• Number available from all Mobile Network but airtime is charged.

English US

Malta

80062602

• Access from Fixed lines only

English UK

Mexico*

018002485632

• A charge may be applicable for calls from hotels. Amount depends on the hotel.
• Third Country calling is permitted.
• Call time is always rounded to the next minute, and a per minute increment.
• This number can be accessed from Telmex fixed and payphone lines. In addition, mobile access for this number is allowed but only from Telcel’s network, air time is charged.
• Should end customer be with Telmex as “local and long distance provider”, then when dialing this number, there is no additional charge.
• This number can be accessed from all local Mexico carriers, except payphones lines.
• Please note that end‐users may be imposed “local” additional charges by the incountry service provider on both formats based on end customer’s local package with their local provider. (ex. local call charges vary depending on the local provider. Most local operators provide a “package” on the fixed line accessibility to their end customers. If the “package” is surpassed, then additional charges are added).
• When roaming with foreign countries, it is possible that the mobile carriers won't have access to toll-free numbers in Mexico.

Spanish

Moldova

080061514

• Mobile access only guarantee from Moldtelecom mobile network  
• Calls from payphone are free for the caller

English US

Monaco

80093316

• Public payphones may require coin or card
• Not accessible from some private phones and payphones.

 
French

Nepal

18000010111

• Number is available from Nepal Telecom network only(fixed & mobile).

English UK

Netherlands*

08000232069

• Number available from Payphone and Mobile networks at Premium rate.
• When payphone unblocked, only KPN payphones offer access.

Dutch

New Zealand*

0800466029

• Number is available from all mobile networks (Telecom New Zealand, Telecom Mobile, Vodaphone, 2degrees,TelstraClear) upon request at Premium rates, but free for the caller (no airtime charged).
• Number available from Payphone at Premium rate.

English UK

Norway

80069106

• A charge may be applicable for calls from hotels. The amount depends on the hotel.
• Number available from the 2 Mobile networks (Telenor Mobile and NetCom). Airtime is charged.
• 5 NOK is required to make call from Payphones.

English US

Oman

80077195

• Toll-free numbers are accessible from Omantel Network only.

English UK

Panama*

008002267511

• Toll-free numbers only accessible from C&W Panama network.
• Customer must dial 011(the international long distance Panama code) before the

Spanish

Paraguay

009800110095

Spanish

Peru*

080055650

Spanish

Philippines

180011101786

• Number is only accessible from PLDT landline phones (includes SMART‐subsidiary owned of PLDT) and only from area served by PLDT (however almost nation wide). 
• No access from Payphone or from mobile network. 

English US

Poland*

008001124604

• A charge may be applicable for calls from hotels. The amount depends on the hotel. ‐ A debit card is required to activated card phone and the card will be debited after the call (1 unit). An amount of 0.35 zolty (~0.12 USD) is charged for calls from token phone.
• Available from all Mobile networks: ERA , PLUS, IDEA, Centertel NRT.  Airtime will be charged.
• There is a small charge of 0.35 zloty per call(approx 0.12USD) for the caller using toll-free number.

English US

Portugal*

800827877

• Number available from mobile networks at premium rate. ‐ coins/tokens may be required for payphones

English US

Puerto Rico*

18442077751

• A charge may be applicable for calls from hotels. The amount depends on the hotel.

Spanish

Qatar

00800100158

• Access from Q‐Tel(Fixed & Mobile Networks) & Vodafone Mobile
• Access from payphones not possible

 
English UK

Romania*

0800400086

• Toll-free access is provided only from Romtelecom (including public payphones)

English US

Russia

88001006988

• This number is accessible from all fixed & mobile operator networks in Russia.

Russian

Saudi Arabia

8008146356

• 800 814 XXXX  ITFS numbering format is accessible from STC fixed and mobile networks.

English US

Serbia

0800192031

• Accessible only from TELEKOM SRBIJA A.D. fixed network ‐ No access from mobile networks

English US

Singapore*

8001013111

• A surcharge of Singapore $ 2.50 (flat rate) is imposed by most hotels.
• This number is accessible from payphones from Singtel network only, free of charge.

English US

Slovakia*

0800606908

English US

Slovenia*

080081521

• No access from the mobile network
• Payphone access available since Nov 15th, 2005

English US

South Africa*

 0800992256

• A charge may be applicable for calls from hotels. The amount depends on the hotel. ‐
• Payphone access available
• Number available from mobile networks, but airtime is charged.

English UK 

South Korea

00798142077751

• 300 WON requested to activate payphone, but will be returned after the call.
• A charge may be applicable for calls from hotels.
• Access available from mobile phone

English US

Spain*

900834726

• Payphone access available using Telia payphone only; card is requested to initiate the toll-free calls.

Spanish

Sweden*

0200910216

• No access from mobile networks.
• Payphone access available using Telia payphone only; card is requested to initiate the toll-free calls.

English US

Switzerland*

0800836908

• Number available from mobile networks at premium rate, but free of charge for caller (no airtime charged).
• Access is blocked from payphone with no possibility to unblock.

German

Taiwan

00801127520

• Number accessible from all mobile carriers except KG Telecom. No airtime will be charged.
• A charge is applicable for calls from hotels: from NT$ 50 to NT$ 100 per call.

English US

Thailand

0018001562077751

• Number is accessible from mobile networks with International direct dialing (IDD) service activated.
• No access from payphones.

English US

Turkey

00800142077751

• A minimum of 50 000 TL is required to activate a coin phone. A debit card is also required to activate phone card but will be returned without being debited.
• Mobile access not available for toll-free numbers.

English US

UK*

08007563744

• Mobile access available, however, airtime is charged.
• No access from payphone as of July 20th, 2007

English UK

Ukraine

 0800503184

• Number available from mobile network (but accessibility depends on each subscriber's package with their mobile operator). Air time is charged.
• Payphone availability is only guaranteed from Urktelecom TK‐121

English US

United Arab Emirates

800035703667

• Due to local regulations, number may be disconnected without notice

English US

United States

8772233576

English US

Uruquay

00040190755

• Mobile access available from Ancel and Movistar but airtime charged.
• Number available from payphone.

Spanish

Uzbekistan

008001201141

• Mobile and payphone access not available

English US

Venezuela

08001362021

• Number is accessible from mobile networks

Spanish

Vietnam

12280094

• Number is accessible for Viettel subscribers (fixed and mobile) only
• Number is not accessible from VIETNAM TELECOM INTERNATIONAL (VTI) and VNPT (Vietnam Post and Telecommunications) Fixed and Mobile.
• Note MOBIFONE & VINAPHONE are part of VNPT

Country

City

Local Access Number

Prompt Language

Argentina

Buenos Aires

+54 11 59840781

Spanish

Australia

Melbourne

+61 388205759

English 

Austria

National Number

+43 720116799

English 

Bahrain

National Number

+973 16199629

English 

Belgium

Brussels

+32 2 7925458

French,Dutch

Brazil

Sao Paulo

+55 11 39585680

Spanish, Portuguese

Bulgaria

Sofia

+359 24917896

English 

Chile

Santiago

+56 229382680

Spanish

Colombia

Bogota

+57 15086536

Spanish

Cyprus

Nicosia

+357 22000849

English 

Czech Republic

Prague

+420 2 28882218

English 

Denmark

National Number

+45 70 143109

English 

Dominican Republic

Santo Domingo

+1 829 9562124

Spanish

El Salvador

San Salvador

+503 21139038

Spanish

Estonia

National Number

+372 8801189

English 

Finland

Helsinki

+358 942451580

English 

France

National Number

+33 975 186239

French

Georgia

National Number

+995 706777533

English 

Germany

Munich

+49 89 21094989

German

Greece

Athens

+30 211 1984157

English 

Hong Kong

China

+852 58086363

English 

Hungary

Budapest

+36 1 7008427

English 

Ireland

Athlone

+353 90 6406146

English  UK

Israel

National Number

+972 722592854

English 

Italy

Milan

+39 02 94755251

English 

Japan

Tokyo

+813 4578 9086

English 

Latvia

Riga

+371 66163348

English 

Lithuania

Vilnius

+370 52140803

English 

Luxembourg

National Number

+352 20880310

English 

Malaysia

Kuala Lumpur

+60 389885000

English 

Malta

National Number

+356 27781361

English 

Mexico

Mexico City

+52 5536877215

Spanish

Netherlands

Ede

+31 318 728162

Dutch

New Zealand

Auckland

+64 98010145

English 

Panama

Panama City

+507 8365824

Spanish

Peru

Lima

+51 1 7009338

Spanish

Poland

Warsaw

+48 22 3072958

English 

Portugal

National Number

+351 308804753

English 

Puerto Rico

San Juan

+1 7879451541

Spanish

Romania

Bucharest

+40 316300264

English 

Singapore

Singapore

+65 63494243

English 

Slovakia

Bratislava

+421 233056920

English 

Slovenia

National Number

+386 82880167

English 

South Africa

Johannesburg

+27 105008345

English 

South Korea

National Number

+82 70 47326709

English 

Spain

National Number

+34 902 848217

Spanish

Sweden

National Number

+46 77 4218895

English 

Switzerland

Zurich

+41 435084087

English 

Japan

Tokyo

+81 345789086

English 

Turkey

Istanbul (Asia)

+90 216 9001820

English 

United Kingdom

London

+44 2036081979

English 

United Kingdom

Cambridge

+44 1223773029

English  UK